See How Wallet Data Reaches Our Policy
We collect only the account and activity details needed to provide access, verify requests, protect the account, and answer policy questions. This can include your phone number, verification result, login device, IP address, support messages, and transaction references. When you use DANA, OVO, GoPay, QRIS, bank
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transfer, or a virtual account, we may receive payment status and reference details, but we do not ask for your wallet PIN through our support path. We use these records to match a request to your account and investigate a stalled status. We retain records for
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the period needed for security, dispute handling, and legal duties. Access to the service depends on local law, and our policy applies where local law permits. You can contact us to ask what data is held or to request a correction.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.